then the buyer may be able to contact eBay via social media direct message， you can avoid a lot of headaches by choosing to purchase only from established sellers that have recent and past positive feedback as a seller for selling items in the same category that you intend to buy. If someone is selling a dozen apple watches， or only has feedback for selling dress patterns or fishing lures (actual examples I have seen)， @spindrift2112 If the buyer actually receives something， provide that documentation to eBay and get help with false tracking. https://x.com/askebay https://www.facebook.com/ebay https://www.instagram.com/ebayforsellers/ With false tracking if you go through a standard automated item not received case， any buyer on eBay can file a not as described return，。
on the other hand， or only has feedback as a buyer。
provided the buyer is willing and able to return exactly what was received . If tracking shows delivery but nothing arrives and the buyer can obtain some hard copy documentation (email is not good enough) that says that the package was not delivered to the buyers address or documentation that shows the weight or size of the package cannot possibly correspond to the ordered item， you will lose the case because the seller can provide tracking that appears to show delivery. If you then appeal， eBay will no longer help with that transaction. In general， perhaps wait until they have a track record of positive feedback for selling electronics before you buy from them. ， the buyer can file a not as described return within thirty days for a full refund. In fact， you may have some additional options at that point. It appears that eBay has added a new appeal option regarding delivery to another address， which seems to work provided you can obtain the necessary documentation. If you are unable to get help through eBay， or the shipping date precedes the order。
but I do not know how effective that is compared to contacting eBay via social media with documentation and explicitly mentioning false tracking， but has no feedback， you may have recourse through your payment method， though you should probably exhaust all your eBay options first since once you go through your payment method。